Once we know what your video file is made of, we may better be able to tell what's going on.Īlso, tell us your operating system, as pre-Windows 8 systems depended more heavily on software to provide support for some audio formats. In MediaInfo, set View to Text and then copy the report it generates and paste it to this forum. But just to make sure, open your problematic video in the free download MediaInfo. Otherwise you wouldn't be able to hear your audio at all. And, as it says on your system requirements, Premiere Elements, prior to version 2018, required you to install Quicktime so that you could have other necessary codecs.īeyond that, you shouldn't go playing with codecs unless you're willing to take the risk.īut what you're describing doesn't sound like an audio codec issue. You SHOULD install the VLC Media Player as it may give you a few more useful ones. When you add a video editing program, it may add a few more. Your operating system has a number of codecs pre-installed. Doing so can overwrite good codecs with bad and then you're really in trouble. It's usually not a good idea to try to install codecs on your system. MP4s, for instance, usually use the H.264 codec, so you need to have this codec on your computer in order to view the file. The program has three already optimized the video settings for Adobe Premiere Elements. Choose the optimized preset for Premiere Elements. Click 'Add Video' button to add MP4 files. Anyone who can explain?Ĭodecs are compression/recompression systems that video and audio files use. Drag and drop the MP4 file to left item tray directly. Unfortunately, I don’t understand what this means. I don't mix several tracks, only two - video and it's sound.” When I play the video on a timeline I do hear audio - but voices sound are very low (dialogues, screams, speeches and etc). “I fixed the problem by reinstalling my codecs. The only solution was to convert the file using Handbrake. I think I remember seeing a similar post a few months ago. In a previous forum topic, another user with the same problem solved it. It could be that Apple has changed up their HEVC codec again. The program's player doesn't have that issue, It happens only if I try to edit video (put it on timeline) Hello, I am trying to import video clips from my iPhone into Premiere Elements 2023 (v21.0). But in some parts the voices are heard fine, but most of the time not. It's like the program automatically doing that. I have sound, but no voice or dialogue when I put a video on a timeline.Įverything is working great with the file itself, but when I try to edit on a timeline - I barely can hear voices, only background sounds and music. I’m using Adobe Premiere Elements 15, and I’m facing a problem with the sound of a converted movie file.
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